Digital Disconnection

Our commitment

Outside their working hours, nobody who works for Whan Amador Prestige Group is expected to answer calls, messages or emails, except when they are on an on-call rota agreed in advance and paid. Clients can reach us every day from 08:00 to 22:00, and help between 22:00 and 08:00 is a separate, paid after-hours service; that service must never mean that our people are never off.

Version 1.0. Approved by the Administrator. In force from 28 October 2026. It follows article 88 of Spanish Organic Law 3/2018 and the French right to disconnect.

The rules

1. Outside working hours, during breaks, days off, holidays and leave, nobody has to read or reply to work calls, WhatsApp messages or emails, and not replying never counts against anyone
2. Work messages are not sent to colleagues between 20:00 and 08:00 or on their days off, except in a genuine emergency
3. Client messages that arrive out of hours are answered the next working day, unless they are emergencies for the person on call
4. Round-the-clock cover agreed with a client is covered by a rota agreed in advance and in writing, and on-call time and calls handled are compensated as the collective agreement and contract set out
5. Nobody is contacted during holidays or leave, except in a true emergency and with their prior agreement
6. Meetings and training are scheduled within working hours

Genuine emergencies

Situations that risk people's safety, serious damage to a client's property such as a fire, flood or break-in, or legal deadlines that cannot wait. Anything else waits.

Concerns

Anyone who feels pressured to stay connected can raise it with the Administrator or through Report a Concern, without any penalty. This policy is reviewed every year.