Private Communication

Direct, personal contact

Client matters are handled directly, by a person who knows your file, wherever possible. We prefer a short, clear conversation to a long chain of messages.

How to reach us

By telephone or WhatsApp on +34 672 93 99 23, or by email at info@prestigegroup.es. We speak English, Spanish, French and Italian, and reply to written messages in any language. We answer personally every day from 08:00 to 22:00. Between 22:00 and 08:00 we can help at our published after-hours rates, or a licensed security company with 24-hour alarm response can be arranged at the owner’s cost.

Agreed in writing

Services, charges and any work outside the agreed package are confirmed with you before they are carried out. If something changes along the way, we tell you first.

Confidentiality

What you tell us about yourself, your property and your plans stays with the people who need it to serve you. We do not discuss clients with others, and we ask suppliers who work for you to do the same.

Sensitive information

Messaging apps are convenient, but not the safest place for sensitive material. Please do not send bank details, identity documents or passwords by WhatsApp or email. If a document is needed, we will arrange a secure way to share it.

Fuller terms

The public website is intentionally light on operational detail. Fuller service terms are provided during the consultation and proposal stage, and are agreed with you in writing.