Hospitality
Psychology
Workshops for hotel, villa, restaurant and concierge teams on what guests notice, and what they never say.
Enquire Privately ↗What it is
Workshops that teach a team to see the evening or the stay as the guest does: the welcome, the waiting, the small recoveries, and the moments that decide whether a guest comes back.
Who it is for
Hotels, villas and holiday-rental operators, restaurants, concierge desks, yacht crews and property teams.
How it works
A short brief comes first. Where it helps, the workshop builds on an Experience Audit, so your team learns from what was actually observed rather than from a script. On site, or online for teams in several places.
Fees
Half day on site, up to 15 staff: €950 + IVA. Full day on site, up to 15 staff: €1,450 + IVA. Online sessions and larger groups are quoted. Prepaid on booking.